View schedule generation messages

Workforce management includes common built-in schedule generation messages that you can encounter when you generate forecast-based schedules or schedules without forecasts. You can use the default level of severity for each message, or you can set your own preferences. Then, after you create a schedule, you can view any generated messages or warnings from the Schedules page.  

Schedule generation messages and their default severity levels

Click to expand the list to view each message and the default severity level.

Set up severity levels for schedule generation messages

Each message is automatically set to a default severity; however, when you create a business unit, you can set your own desired level of severity. These severity levels are:

• Error: The highest priority that you can set on a message.
• Information: The lowest priority that you can set on a message.
• Warning: The priority is higher in severity than Information, but lower than Error.
• Ignore: The message does not appear during a work plan or schedule generation result.

 To access and set severity levels, follow these steps:

1. Click Admin.
2. Under Workforce Management, clickSchedules.
3. Click Menu > Workforce Management > Scheduling > Schedules.
4. From the Business Unit list, located in the upper right corner, select the business unit.
5. Select the schedule for which you want to view warnings.
6. Click Generate Schedule. The Schedule Generation Warnings page opens.
7. Review the warnings and when finished, click OK.

View messages and their severity level after you generate a schedule

After you generate forecast-based schedules or schedules without forecasts, review any generated messages from the Schedules page. 

1. Click Admin.
2. Under Workforce Management, click Schedules.
3. Click Menu > Workforce Management > Scheduling > Schedules.
4. From the Business Unit list, located in the upper right corner, select a business unit.
5. (Optional) To change the time zone in which you view data, in the upper right hand corner select the current time zone list.
   Note: By default, the view uses the business unit’s time zone.
6. If you have not created a schedule or work plan, do one of the following:
   • Generate a schedule from a forecast
   • Generate a schedule without a forecast
     Note: After you generate a schedule, it appears on the Schedules page.
7. In the Generation Results column view the number of errors.
8. In the Schedule page’s Generation Results column, click an error to open a detailed list of results.

View and manage details about the schedule generation results

From the Schedule page’s Generation Results column, click a message to open a detailed list of results. Here, you can:

• Review the list of messages and the severity for each message encountered during schedule generation.
• Click the Filter Severities list to narrow the list by error, warning, or information, or choose to view all severities.+
• Click Copy Support Info to Clipboard to compile the list and deliver to the appropriate individuals in your organization.
• Click Include ignored messages to add messages marked as Ignore to your error list.
  Note: You must also select Ignore from the Filter Severities list to view ignored messages.

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