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Genesys Cloud provides a sample bill to help customers understand the various sections, which include bill details like invoice date and PO number, prepaid core service charges, incurred core and telco service fees, applicable taxes and fees, remittance details, and any special notes or memos. The sample bill shows each section with a description to explain the charges and information presented.

To see an explanation of each section of your bill, check the table that appears after the sample bill. For more information, see Your Genesys Cloud invoice explained.

Section	Description
Core Service Fees	Includes any core service charges incurred within the billing cycle
Core Services Fees – PrePay	Includes any core service charges prepaid for the next billing cycle (if applicable)
Telco Services Charges Units Rate	Includes any telco service charges incurred within the billing cycle (if applicable)
Taxes and Fees	Includes all applicable taxes and fees
Remit To	Includes remit to and other billing details related to the account
Memo	Includes any special notes and memos

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