With your Genesys Cloud EX (Employee Experience) base subscription, you can access all workforce engagement capabilities for any set of users within your organization. Organizations that have a Genesys Cloud EX base product and license do not handle interactions inside Genesys Cloud, but can synchronize over configuration data, voice interaction data/recordings, and email interaction data from an external platform.
Note: A Genesys Cloud EX subscription expects that an organization has Collaborate subscriptions as prerequisites. Collaborate subscriptions do not incur charges.
Collaborate subscription
An employee with Collaborate permissions automatically receives a Collaborate license/subscription. Collaborate permissions include:
Attributes > Attribute > Edit, Add, Delete, View
SSO > Provider > View, Delete, Add, Edit
Documents > Audit > View, Search
Genesys Cloud EX subscription
Organizations are billed for the following scenarios:
Employee use
Genesys bills for the Genesys Cloud EX base product all users who are the subject of workforce engagement-related capabilities. The following list describes some of the scenarios that incur monthly billing charges when an employee logs in during the month:
When a schedule is created for the employee using the workforce management scheduler.
When a coaching session is scheduled for an employee.
When a development and feedback module is assigned to an employee.
When a gamification point is generated for an employee.
When an evaluation is created for an employee.
When a web survey for an agent is sent for feedback.
When an Interaction Event is injected for an employee.
Note: This scenario does not require the employee to log in during the month.
Permissions
Genesys bills all users with administrator permissions in the list below for the Genesys Cloud EX base product.
Analytics > Speech and text analytics aggregates > View
Routing > Transcription settings > Add
Routing > Transcription settings > Edit
Routing > Transcription settings > View
Speech and text analytics > Category > Add
Speech and text analytics > Category > Delete
Speech and text analytics > Category > Edit
Speech and text analytics > Category > View
Speech and text analytics > Data > View
Speech and text analytics > Dictionary term > Add
Speech and text analytics > Dictionary term > Delete
Speech and text analytics > Dictionary term > Edit
Speech and text analytics > Dictionary term > View
Speech and text analytics > Feedback > Add
Speech and text analytics > Feedback > Delete
Speech and text analytics > Feedback > View
Speech and text analytics > Program > Add
Speech and text analytics > Program > Delete
Speech and text analytics > Program > Edit
Speech and text analytics > Program > Publish
Speech and text analytics > Program > View
Speech and text analytics > Settings > Edit
Speech and text analytics > Settings > View
Speech and text analytics > Topic > Add
Speech and text analytics > Topic > Delete
Speech and text analytics > Topic > Edit
Speech and text analytics > Topic > Publish
Speech and text analytics > Topic > View
Analytics > Survey aggregate > View
Quality > Survey > Delete
Quality > Survey > Edit
Quality > Survey > View
Quality > Survey form > Add
Quality > Survey form > Delete
Quality > Survey form > Disable
Quality > Survey form > Edit
Quality > Survey form > View
Genesys Cloud EX pricing
Named License Type
List Price (USD)
List Price (CAD)
List Price (AUD)
List Price (NZD)
List Price (GBP)
List Price (EUR)
List Price (BRL)
List Price (JPY)
List Price (ZAR)
Annual pre-pay
90.00
99.00
117.00
126.00
63.00
72.00
360.00
10800.00
1278.00
Annual Month to Month
94.50
103.95
122.85
132.30
66.15
75.60
378.00
11340.00
1341.90
Month to Month
108.00
118.80
140.40
151.20
75.60
86.40
432.00
12960.00
1533.60
For more information about volume discounts, contact your designated Customer Success Manager.
Fair use overage
A Genesys Cloud EX organization is subject to data storage and API request allocations according to fair use policy. Overage charges are applied when allocation is exceeded.
The total allocation for an organization is based on the number of employee licenses applied to the organization. For example, if an organization has 20 named user licenses, and since each user receives 75,000 API requests per month, the total allocation is 1,500,000 (=75,000*20). If an organization exceeds the total allocation, the organization is billed an overage charge for each additional API request.
