Troubleshoot a failed delete
AI-generated summary
Genesys Cloud prevents deleting a flow if it is used by another flow or prompt. To delete a flow, you must first remove it as a dependency from other items. Perform a dependency search to find where the flow is used. Remove those dependencies, such as transferring to that flow from another flow. Then you can delete the original flow.
Problem
Cannot delete a flow.
Cause
Architects prevents deletion if the item is a flow used by another flow or prompt. You cannot delete an item if it is a resource dependency for another item. For example, let’s assume Flow A includes a transfer to Flow B. If a flow author tries to delete Flow B, Architect returns an error message and fails the deletion attempt.
Solution
If you encounter a deletion error, perform a dependency search on the resource to determine if it is associated with another item. Remove the dependencies (in the example above, remove the Transfer to Flow B action from Flow A), and then delete the resource.
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