Troubleshoot inability to pass attributes between flows

AI-generated summary

Genesys Cloud provides the ability to pass attributes between flows in Architect. Attributes are case-sensitive, so if you try to use an existing attribute in another part of the flow but do not match the case of the original, it will not be recognized. To resolve issues passing attributes between flows, ensure you are matching the exact case of attributes when reusing them in other parts of the flow.

Problem

Cannot pass attributes between flows.

Cause

Attributes are case-sensitive. If you try to use an existing attribute in another part of the flow, but do not enter the attribute exactly as typed, Architect does not recognize it.

Solution

If you use an existing attribute in another part of the flow, ensure you match the case of the original attribute.

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