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Genesys Cloud Resource Center provides helpful articles and values feedback to improve customer experiences. Contact administrator or IT department within Genesys Cloud for assistance. About Genesys Cloud Product Support is available for Designated Contacts to get support. Genesys Product Ideas Lab allows submitting, voting, and commenting on new ideas. Genesys Community connects peers and shares expertise.

Thank you for taking time to send feedback about this article. The Genesys Cloud documentation team reads each message that the Resource Center receives. We value knowing whether an article is helpful to you or not. Feedback helps us improve and refine our customer experiences by knowing what we do well and what we can improve.

If you indicated that you had a problem, please know that we are looking into your issue and will get back to you as soon as we can. However, if you believe you have encountered unexpected behavior, we recommend that you contact your administrator or IT department for assistance.

Contact your administrator or IT departmentClick to expand

Genesys Cloud Product SupportClick to expand

To contact Genesys Cloud Product Support, you must be a . Become a Designated Contact by first reviewing the Customer Areas of Responsibility. Then go to the Product Support Communications Portal and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials. For more information about Genesys Cloud Product Support, see About Genesys Cloud Product Support.

Genesys Product Ideas LabClick to expand

Frequently asked questionsClick to expand

Question	Answer
Can I turn off the new navigation and go back to what I am familiar with?	The new experience is the going-forward UI for Genesys Cloud. To come up to speed, check out this video on the Genesys Cloud: New UI Navigation Experience video.
How do I access the Favorites menu?	Genesys is actively working to improve access to the Favorites menu. For information about the progress, see the idea in the Genesys Product Ideas Lab.
How do I submit bug reports?	Contact the Support page in the Genesys Orchestrators portal to submit all bug reports.
Where do I submit ideas for improvements?	As with any new ideas, please submit an idea in the Aha portal: How do I submit an enhancement request?

Explore the Genesys Orchestrators portal for community, training, and product resources. Discover the Genesys Community, a place to connect with peers, share your expertise, and ask questions of your own.

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