Search the directory
AI-generated summary
Genesys Cloud enables users to quickly search the directory for people, groups, or members of groups in their organization using keywords. Users can search by names, titles, departments, skills, or other profile information. The search can be restricted to specific profile fields for more precise matching. Full search results include all matches for the entered keywords, which can be sorted by People, Groups, or Locations. Users can also search for groups using keywords, view group members, filter members, and contact members directly from search results. Specific features include keyword search, profile field filters, full text search results, sorting options, and direct contact actions for group members. The directory search provides a fast way to find people and groups using partial names, titles, skills, and other attributes.
The following permissions:
- To search the directory: UI > Myorganization > View
- To see private groups: Directory > PrivateGroup > View
- Click Directory .
- Then click My Organization.
- Click Menu > User Management > User Directory.
To find the people that you want, type keywords in the search field. Keywords can be names, titles, departments, skills, or anything else in profile pages. Restrict your search to specific profile fields for a more exact match.
- Type one or more keywords in the Search field. For example, type marketing Spanish to find people who are in the marketing department and speak Spanish.
- Select a result from the list or press Enterfor full results. The full results list includes all results that contain the keywords you entered.
- To sort the results, click People, Groups, or Locations.
- To search for keywords in only one category, select a category. For example, to find people in the marketing department who list Spanish in their profile, search for Spanish. Then to refine the results, under Departments, click Marketing.
You can search for within your organization the same way you search for people.
- In the Search field, type keywords that describe the group.
- Select the group from the results list or from the Search page.
- Then you can do any of the following:
- To see the members of the group, search the list or scroll through the list.
- To filer the list, click All Members and select Owners, Individuals, or Rules.
- To contact members of the group, to the rightmost of the member’s name, click More . Then, to call a member, click Phone or to chat with a member, click Chat .
Note: To search for outside contacts, use External Contacts.
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