Release notes for the Genesys Cloud embedded clients

View summary

Genesys Cloud embedded clients provide integration capabilities across multiple platforms and browsers. The system includes dedicated embedded frameworks for Chrome, Firefox, Salesforce, Zendesk, Microsoft Teams, and ServiceNow. The platform offers a Unified Experience integration with ServiceNow and a CX Cloud integration specifically for Salesforce. These embedded clients allow users to access Genesys Cloud functionality directly within their preferred work environments, with release notes available to track updates and changes for each integration option.