Recover deleted performance dashboards

Series: Performance Dashboards

Previous suggested step: Performance dashboard owners

Next suggested step: Share Performance dashboards

Genesys Cloud allows you to recover the dashboards that are deleted within the last 30 days from both the Performance Dashboard owners page and the Performance Dashboard summary page. To recover the dashboards owned by active or inactive users, you can select the owner of the dashboard, or drill into the deleted dashboards owned by a user within the organization.

Notes:

You can recover only the dashboards within the organization that are deleted within the last 30 days. After 30 days, the deleted dashboards are permanently deleted.
The recovered dashboards are added to the active dashboards list.
If the recovery action is going to result in the number of active dashboards being higher than the allowed maximum limit, you cannot recover the selected dashboards. For more information about the limits, see Limits.

Recover deleted dashboards from Performance Dashboard summary pageClick to expand

To recover a deleted dashboard from the Performance Dashboard summary page:

Click Performance > Workspace > Dashboards > Dashboards. The Performance Dashboard summary page appears.
Click Menu > Analytics > Analytics Workspace > Dashboards > Dashboards. The Performance Dashboard summary page appears.
Click the Active dashboards drop-down menu.
From the drop-down, select Deleted dashboards.
Click the more icon corresponding to the dashboard to be recovered and click Recover.

Recover deleted dashboards from Performance Dashboard owners pageClick to expand

To recover a deleted dashboard within an organization from the Dashboard owners page:

Click Performance > Workspace > Dashboards > Dashboard Owners. The page lists the dashboards created by users in an organization.
Click Menu > Analytics > Analytics Workspace > Dashboards > Dashboard Owners. The page lists the dashboards created by users in an organization.
Click the Active dashboards drop-down menu.
From the drop-down, select Deleted dashboards.
Select the required dashboard owner.
Click Recover dashboard(s).

Recover deleted dashboards from Performance Dashboard owners detail pageClick to expand

To recover a deleted dashboard within an organization from the Dashboard Owners detail page:

Click Performance > Workspace > Dashboards > Dashboard Owners. The page lists the dashboards created by users in an organization.
Click Menu > Analytics > Analytics Workspace > Dashboards > Dashboard Owners. The page lists the dashboards created by users in an organization.
Click the Active dashboards drop-down menu.
From the drop-down, select Deleted dashboards.
Click the required dashboard owner name.
You are directed to the Performance Dashboard owners detail page.
Select the required dashboard or dashboards.
Click Recover dashboard(s).

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