Recording settings in voice survey flows
In the Recording section of a voice survey flow’s Settings area, you can configure whether to suppress call recording for the entire voice survey flow.
Note: Regardless of the voice survey’s status under Quality Summary on the survey interaction’s details page, if recording is not suppressed, the completed voice survey’s recording becomes available. For example, if the survey is in Error status because the survey participant was an internal participant (a contact center agent), the agent’s supervisor can listen to the voice survey recording for evaluation purposes. For more information, see View an interaction’s quality summary and View an interaction’s details.
| Name | Description and use |
|---|---|
Suppress recording for the entire flow | If call recording is enabled, check this box to suppress recording for the entire voice survey flow. This setting is disabled by default. |
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