Feature deprecation: Genesys will no longer support ACD Web Chat v2, which is available to customers via all its corresponding Chat Widget versions. This is further to the deprecation of ACD Web Chat v1, which was announced earlier. As a result, Predictive Engagement will also end support for these legacy web chat versions. For more information, see Deprecation: . All existing customers are encouraged to migrate to Web Messaging and Messenger.
Note: This article only applies to customers using . If you are a Genesys Cloud CX customer, we encourage you to use the new feature to replace web chat.
Follow the instructions to .
As you configure the widget, remember:
- Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
- The list of allowed domains for the widget should match the .
- After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.
Note: On a tracked website, you must deploy the widgets transport object above the location where you deploy the .
For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:
- Genesys Cloud CX:
- Follow these instructions to
- Genesys Multicloud CX:
- PureConnect: