Park and resume an email interaction
Genesys Cloud allows you to park an email interaction and then later resume, or unpark, the interaction.
Warning: If you delete a Genesys Cloud user, be sure to re-assign any of that user’s parked emails to another user or queue.
Park an email interaction
To park an active email interaction, above the message, click Park . The email interaction leaves your Conversations roster and appears under the Parked Conversation tab in List View.
Notes:
- If a customer sends an additional message to a parked interaction, Genesys Cloud removes the interaction from Parked Conversations and returns it to your active Conversations roster.
- If you park an email interaction for more than seven days, Genesys Cloud removes the interaction from Parked Conversations and returns it to your active Conversations roster.
- Each person can park up to ten emails; however, there is no limit to the number of parked emails for queues, divisions, or organizations.
Resume an interaction
To resume, or unpark, an email interaction, follow these steps:
- From the sidebar, click List View .
- Click Parked Conversations.
- Under Action, click Resume Work . The email interaction returns to Interactions under your Conversations roster.
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