Open the Audit Viewer

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Genesys Cloud's Audit Viewer enables users to view detailed audit logs of all system events. Users can access the full-page Audit Viewer from the Admin section or via a footer in any Admin page. The viewer displays audit events for the current day by default, and users can view additional details for each event. Specific capabilities include opening the viewer, expanding the footer version, and customizing the date range and filters to analyze system events and changes. The Audit Viewer provides transparency into Genesys Cloud platform activity for troubleshooting and auditing purposes.

PrerequisitesClick to expand

To open the Audit Viewer, do one of the following:

Open the full-page viewer.

Click Admin. Under Troubleshooting, click Audit Viewer.

Click Menu > IT and Integrations > Audit Viewer. The full-page viewer opens, which enables you to click an individual row for a more detailed view of an audit entry. The full-sized Audit Viewer page

Open a small version of the Audit Viewer:

At the bottom of any Admin page under Menu > IT and Integrations , hover over and click the grey Show audits footer bar.

The Show audits footer option at the bottom of the <span class= Authorized Applications page" class="alignnone wp-image-401028" srcset="https://help.mypurecloud.com/wp-content/uploads/2025/10/Show-audits-footer-1024x577.png 1024w, https://help.mypurecloud.com/wp-content/uploads/2025/10/Show-audits-footer-300x169.png 300w, https://help.mypurecloud.com/wp-content/uploads/2025/10/Show-audits-footer-768x433.png 768w, https://help.mypurecloud.com/wp-content/uploads/2025/10/Show-audits-footer-1536x866.png 1536w, https://help.mypurecloud.com/wp-content/uploads/2025/10/Show-audits-footer-2048x1155.png 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px">

When you click Show audits footer, a small version of the audit log viewer opens.

Note: The audits footer provides less detail than the primary Audit Viewer.

To open the full-page Audit Viewer and view more details, click the Link to full page audit viewer icon. To close the audits footer, click the Hide audits footer bar. The audits footer with the option to view the full sized audit viewer and the option to to hide the audits footer highlighted

The audit viewer displays all events for the current day by default. For more information on viewing audit events and event details, see View audit events.

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