Mine external chat, call, or message transcripts with the intent miner

Use the intent miner’s file upload feature to mine chat, call, or message transcripts from an external .json file. Use this process whether you mine for intents and utterances.

Supported configurationClick to expand

Metric	Type	Minimum	Maximum
Supported file type	JSON	n/a	n/a
File size parameters	n/a	n/a	100 MB
Conversation parameters	Quantity	50	30,000
Turns per conversation	Turns	1	500
Length of each turn	Characters	1	500
Length of ID	Characters	1	100
Language	English only	n/a	n/a
Participant value	One of the following: System Agent Customer	1	1

You can upload your own previously formatted .json file, or you can download and format conversation data from a preformatted template from the application.

Note: To use the preformatted template, click Example JSON file. Configure the template and upload it to use with the intent miner.

Upload an external chat, call, or message transcript

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