Manage an inbound message route
AI-generated summary
Genesys Cloud's Message Routing page allows users with Architect and Routing permissions to manage inbound message routing configurations. Users can update a message route by changing the associated inbound message flow, adding/updating/removing provisioned numbers, and saving changes. Users can also delete message routing entries by selecting them and clearing associated numbers. Finally, users can open an inbound message flow in Architect by searching for it in Message Routing, clicking "View Flow in Architect", and then clicking the link to the flow. Architect opens the flow configuration in a new tab.
The following permissions:
- Architect > Flow > Add
- Architect > Flow > Edit
- Architect > Flow > View
- Routing > Message > Manage
- Routing > Queue > Add, Delete, Join, and View
Manage inbound message routing configurations from the Message Routing page.
You can change the inbound message flow associated with a message route. You can also add, update, or remove provisioned inbound numbers or addresses associated with the flow.
- Click Admin.
- Under Routing, click Message Routing.
- Click Menu > Orchestration > Routing > Message Routing.
- Under Inbound Message Flows, click the flow you want to edit.
- Make your changes and click Save.
Note: A message appears, indicating that Genesys Cloud saved your changes. The entry can take a few minutes to update in search results.
- Click Admin.
- Under Routing, click Message Routing.
- Click Menu > Orchestration > Routing > Message Routing.
- Select the check box next to the entry or entries you want to delete.
- Click More and from the menu that appears, click Clear Associated Numbers.
- Click Admin.
- Under Routing, click Message Routing.
- Click Menu > Orchestration > Routing > Message Routing.
- Search for or navigate to the flow you want to open.
- Click More and from the menu that appears, click View Flow in Architect.
- Under Inbound Message Flows, click the link that represents the inbound message flow. Architect opens in a new tab with the inbound message flow’s configuration.
For more information, see Create a flow.
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