Manage the displayed metrics

Click the percentage for the metric you want to view in graph form. 

Genesys Cloud remembers the display settings you set here. 

1. Click the display button located in the upper right corner. The Display Options dialog box opens.
2. From the Time Format list, choose to set the time format in:
   • Duration (default)
   • Digital
   • Seconds
3. Use the up and down arrows to choose the digits of precision. 
   Note: The default setting is 0; options include 0, 1, or 2.
4. Use the up and down arrows to set the minimum target percent for answered interactions.
5. Use the up and down arrows to set the maximum target percent for abandoned interactions.
6. Use the up and down arrows to set the minimum target percent for completed interactions.
7. Click OK.

1. Click the arrow at the end of an existing column. A list of metrics appear.
2. To add a specific metric, click the metric you want to add to the view.
3. To insert the next available metric from the list, click Insert column. The next available metric column appears after the selected one.

1. Click the arrow at the end of the metric you want to replace. A list of metrics appear.
2. Click the metric you want to display. The new metric column appears, replacing the existing one.

1. Click the arrow at the end of the metric you want to remove. A list of metrics appear.
2. Click Hide Column. The next available metric column appears after the selected one.

1. Click the arrow at the end of any metric. A list of metrics appear.
2. Click Reset to defaults.