Manage activity codes
AI-generated summary
Genesys Cloud provides the ability to manage activity codes in the workforce management module. Users with the proper permissions can modify parameters or delete existing activity codes, except for default codes, from the Activity Codes tab. To edit a code, navigate to the Business Units page, select the appropriate management unit, find the code, and click the link to modify details. To delete, select the checkbox next to codes to remove and use the Delete all selected or Delete options after confirming the action. Key details include requiring the Edit, and Delete permissions, and modifying codes from the Activity Codes tab under Business Units in Admin.
The following permissions:
- Workforce Management > Activity Code > Edit, and Delete
Modify an activity code’s parameters, or delete one or more activity codes, from the Activity Codes tab.
Note: You cannot delete a default activity code.
- Click Admin.
- Under Workforce Management, click Business Units.
- Click Menu > Workforce Management > Workforce Management Configuration > Business Units.
- Under Configuration, click Activity Codes.
- In the Activity Codes page, use the search boxes and lists below each column to narrow the list of codes.
- Click the link on the activity code name to modify further.
- Make the appropriate changes and click Save.
- Click Admin.
- Under Workforce Management, click Business Units.
- Click Menu > Workforce Management > Workforce Management Configuration > Business Units.
- Under Configuration, click Activity Codes.
- In the Activity Codes page, use the search boxes and lists below each column to narrow the list of codes.
- Do one of the following:
- Click the check box next to the appropriate activity code or codes you want to remove and click Delete all selected. A message appears, asking you to confirm the activity removal.
- Click More and from the menu that appears click Delete. A message appears, asking you to confirm the activity removal.
- Click OK.
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