Genesys Cloud for Microsoft Teams content list

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Genesys Cloud for Microsoft Teams provides embedded voice, chat, SMS and CRM capabilities within Microsoft Teams. Key features include click-to-dial, queue participation, call controls like hold and transfer, configurable notifications, access to call history and evaluations, and the ability to handle Genesys Cloud interactions like calls, callbacks, chats, emails, messages, and voicemails directly within Microsoft Teams. The integration allows agents to manage their communication and improve productivity without switching between applications.