Genesys Cloud Embeddable Framework content list

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Genesys Cloud embeddable framework enables developers to integrate omni-channel routing, workforce engagement, analytics, and AI capabilities into custom applications. It provides APIs, SDKs and embeddable UIs to customize and extend Genesys Cloud contact center features. Key use cases include building customized agent desktops, CRM integrations, and embedding Genesys Cloud functionality into web and mobile apps. The framework allows full extensibility to embed chat, voice, messaging and leverage AI for routing and agent assist.