Genesys Cloud browser extensions content list

View summary

Genesys Cloud browser extensions provide agents with embedded voice and digital channels in Chrome and Firefox browsers. Key capabilities include receiving and managing omnichannel interactions within the browser, click-to-dial, screen pop, integration with CRM systems, and more. Use cases include enabling work-from-home agents and providing convenient access to Genesys Cloud functionality without installing thick clients. Extensions support common interaction types like calls, chats, emails, and messages. They allow easy access to key agent tools for status changes, adherence tracking, call controls, contact search, and managing personal queues and schedules. Admins can configure extensions to meet business needs.