Format the header and footer in a customer survey form

AI-generated summary

Genesys Cloud provides the ability to format the header and footer in customer survey forms using markdown. You can use inline formatting like italics, bold, strikethrough, highlight, URLs, and custom hyperlinks to format text within a line or paragraph. Images can be added using image formatting. Paragraph formatting like new paragraphs, headings, block quotes, bulleted lists, and numbered lists can be used to format entire paragraphs. Specific markdown syntax is used for each formatting type. This allows you to customize the look of your survey form header and footer. Genesys Cloud provides a flexible survey builder with nested lists, code blocks, and markdown formatting for creating surveys. Key features include indenting list items, using triple backticks for code blocks, and backslash escapes to display special characters. Surveys enable capturing structured feedback with custom question types and logic, though markup is not supported for voice surveys.

PrerequisitesClick to expand

When you create a customer survey form, use markdown to format the text in a survey form’s header and footer.

Use inline formatting for words within a line or paragraph.
Use image formatting to add images.
Use paragraph formatting for the whole paragraph.

Inline formattingClick to expand

Format	Use	For example, type this…	To send this…
Italic	Single asterisks or underscores (* or _)	Here is some italic text in a chat. (Or substitute underscores for the asterisks.)	Here is some italic text in a chat.
Bold	Double asterisks or underscores (** or __)	Here is some bold text in a chat. (Or substitute double underscores for the double asterisks.)	Here is some bold text in a chat.
~~Strikethrough~~	Double tilde symbols (~~)	Here is some ~~strikethrough text~~ in a chat.	Here is some ~~strikethrough text~~ in a chat.
`Highlight`	Backticks (`)	Here is some `highlighted text` in a chat.	Here is some `highlighted text` in a chat.
URL hyperlinks	Web address format Note: Make sure to add “http://” or “https://” to the link.	Check out http://www.genesys.com to see what we’re up to.	Check out http://www.genesys.com to see what we’re up to.
Custom hyperlinks	Brackets around the text Parentheses around the link (Optional) Quotation marks around the title text. Title text appears when you hover over the link. Notes: Make sure to add “http://” or “https://” to the link There is no space between the bracket and parenthesis [CustomText](link)	Check out the [Resource Center]( `"`The Resource Center home page`"`).	Check out the .

Image formattingClick to expand

Format	Use	For example, type this…	To show this…
Image	Exclamation mark Brackets for the image alt text Parentheses for the link to the image (Optional) Straight quotation marks around the title text. Title text appears when you hover over the image.	`![company logo](https://help.mypurecloud.com/wp-content/uploads/2018/08/favicon-128.png "Genesys Logo")`

Paragraph formattingClick to expand

Format	Use	For example, type this…	To send this…
New Paragraph	Use one of the following: Add a \ character to the end of the line Press the Enter key twice	This is a paragraph in the header. \ This is a new paragraph in the header. —————————- This is a paragraph in the header. <enter><enter> This is a new paragraph in the header.	This is a paragraph in the header. This is a new paragraph in the header. —————————- This is a paragraph in the header. This is a new paragraph in the header.
Heading text	Number signs and a space One “#” for largest Three”#”s for smallest	# The Big Plan
		### The Big Plan
		### The Big Plan
Block quote	Greater than symbol	>”I think Dave’s team did a great job.”
Bulleted lists	For each item in the list, use an asterisk or hyphen and a space.	* Unnumbered list item 1 * Unnumbered list item 2 * Unnumbered list item 3 (Or substitute hyphens for asterisks.)	Unnumbered list item 1 Unnumbered list item 2 Unnumbered list item 3
Numbered lists	For each item in the list, type the number one, a period, and a space.	1. First do this. 1. Now do this. 1. Then do this.	First do this. Now do this. Then do this.
Nested lists	Indent each list item with four spaces.	1. First do this: <space><space><space><space>2. step 1 <space><space><space><space>3. step 2 * Also consider this: * option A * option a	First do this: step 1 step 2 Also consider this: option A option a
Code block	Triple backticks Enter+Enter Code block Enter+Enter Triple backticks	` ` ` #include main() { printf(“Hello World”); } ` ` `	#include main() { printf("Hello World"); }

Note: To avoid markdown formatting when using the special characters, use a backslash (\) before the markdown. For example, type \**bold text** to display **bold text** in the header or footer instead of bold text.

Note: Genesys Cloud does not support standard markup language in survey forms for voice survey flows.

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Format the header and footer in a customer survey form