If you use Genesys Cloud Collaborate, you can use simple markdown for formatting text in chats.
Use inline formatting for words within a line or paragraph. Use paragraph formatting for the whole paragraph. Expand all
Format Use For example, type this… To send this… Italic Single asterisks (*) or underscores (_) Here is some *italic text* in a chat.
(Or substitute underscores for the asterisks.)
Here is some italic text in a chat.
Bold Double asterisks (**) or underscores (__) Here is some **bold text** in a chat.
(Or substitute double underscores for the double asterisks.)
Here is some bold text in a chat. StrikethroughDouble tilde symbols (~~) Here is some ~~strikethrough text~~ in a chat.
Here is some strikethrough text in a chat. Highlight
Backticks (`) Here is some `highlighted text` in a chat.
Here is some highlighted text
in a chat. URL hyperlinks Web address format
Note: Make sure to add “http://” or “https://” to the link.
Check out http://www.genesys.com to see what we’re up to.
Check out http://www.genesys.com to see what we’re up to. Custom hyperlinks Brackets for the text Parentheses for the link Notes:
Make sure to add “http://” or “https://” to the link. There is no space between the bracket and parenthesis
[CustomText](link). [Check out the Resource Center!]()
Format Use For example, type this… To send this… Heading text Number signs and a space
One “#” for largest Six “#”s for smallest
# The Big Picture
### The Big Picture
###### The Big Picture
Block quote Greater than symbol >”I think Dave’s team did a great job.”
Bulleted lists For each item in the list, use an asterisk or hyphen and a space.
Note: Use Shift+Enter after each item. Do not press Enter until you are finished with your message.
* Unnumbered list item 1
* Unnumbered list item 2
* Unnumbered list item 3
(Or substitute hyphens for asterisks.)
Unnumbered list item 1 Unnumbered list item 2 Unnumbered list item 3 Numbered lists For each item in the list, type the number one, a period, and a space.
Note: Use Shift+Enter after each item. Do not press Enter until you are finished with your message.
1. First do this.
1. Now do this.
1. Then do this.
First do this. Now do this. Then do this. Nested lists Indent each list item with four spaces
1. First do this:
1. step 1
1. step 2
* Also consider this:
* option A
* option a
First do this:
step 1 step 2 Code block Triple backticks Shift+Enter Code block Shift+Enter Triple backticks Note: Do not press Enter until you finish your entire code block. Use Shift+Enter for all line breaks within the same code block.
` ` `
#include
main()
{
printf(“Hello World”);
}
` ` `
#include
main()
{
printf("Hello World");
}
Note : To avoid markdown formatting when using the special characters, use a backslash (\) before the markdown. For example, type \**bold text** to display **bold text** in a chat instead of bold text .