Flow Outcomes Summary view

The Flow Outcomes Summary view displays statistics related to for calls that enter Architect flows. These statistics can help supervisors determine how well flows serve customers and gather data about self-service success.

Note: To collect flow data for this view, you must republish flows that were published before May 22, 2019. For more information about working with flows, see .

Available columns

To view the available columns, see section in the View available columns in performance views by category article.

To view the consolidated list of available columns in the performance views, see .

To view the list of available columns in the performance views by category, see .

Set a default time zone in the workspace

You can set the default time zone in the analytics workspace before viewing any analytics view.

To set the default time zone in the workspace, follow these steps:

  1. Click Performance > Workspace.
  2. Click Menu > Analytics Analytics Workspace.
  3. On the left side, from the Time zone drop-down menu, select the required time zone as the default time zone for the analytics workspace.

To see the view, click Performance > Workspace > Flows > Flow Outcome Performance

To see the view, click Menu > Analytics Analytics Workspace Flows > Flow Outcome Performance

This view does not update automatically. To see the most current data, click Refresh.

To  with your filter and column settings, click Save.

To  in the view, click Export .

View outcome statistics for a flow

To see the metrics for flows that use a flow outcome, click in the flow’s row. The flows and their data related to the outcome display under the outcome’s row. 

For more information about a specific flow and outcome, click the flow name. The  for that flow opens with the Flow Outcome filter active to represent that flow version.

Note: You can only click flow names that you have divisional access to with the Architect > Flow > View permission. Flows that you do not have divisional access to appear in gray.

Customize the view

Customize the view to show only certain data. For example, you can choose to show only certain columns or filter to see information for certain outcomes. You can also save your filter and column settings as a  to quickly switch between different data of interest in the same view.