Feature releases and communication

Learn about Genesys Cloud feature releases, controls, and communication that Genesys provides to help customers manage changes in a .

Feature releases

Genesys Cloud feature releases occur weekly. Feature release approvals occur on Thursdays. The actual feature release begins the following Monday.

Release approval for new and enhanced Genesys Cloud features requires thorough testing and limited use in controlled production environments. Release approval includes other criteria such as completed documentation and a plan for customer communication.

Most new features and enhancements require administrator or contact center manager configuration. Some new features and enhancements impact agents and the agent interface.

To minimize customer impact in this abbreviated release cycle, particularly to agents and the agent interface:

• When major functional changes affect the agent interface, Genesys will notify you via the channels described below.
• New features and major changes to existing functionality are typically gated from appearing in the agent interface by one or both of the following:
  • Administrators must enable new feature licensing and permissions.
  • Administrators or contact center managers must complete new feature or major functionality change configuration.

Feature release communication

Genesys provides various pre-release and release communications to help customers prepare for new and enhanced feature releases.

Features coming soon

Advance notice about features coming in the next release are available five days before release in .

Genesys Knowledge Network and Genesys Community

Planned high-level changes, announcements, webinars, and blogs about upcoming features are posted in and .

Genesys Cloud Developer Center 

Advance notice about upcoming API changes is available in in the Genesys Cloud Developer Center.

Genesys Cloud Release Notes 

The announce the new and enhanced features released each Monday, with links to Resource Center and Developer Center documentation. The Genesys Cloud Release Notes also include deprecation announcements.

To increase accessibility:

• Customers can to receive weekly email notifications that Genesys sends after the Monday Genesys Cloud Release Notes publish.
• Customers can open the Genesys Cloud Release Notes directly from the Genesys Cloud Admin UI in the right column.

Genesys Cloud announcements

Genesys Cloud aims to provide customers with timely information about feature and platform updates and feature retirements. For a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates, see .

Deprecations

The complete list of features deprecations, including announcement and removal dates, is available in .