Configure barge-in for Google Cloud Dialogflow ES bots

Barge-in functionality for the Call Dialogflow Bot action in flowsthat use the Google Cloud Dialogflow ES integration is enabled by default. Configure barge-in functionality for use with Genesys Cloud by creating a Custom Payload Response for your bot in the Google Cloud Dialogflow ES console.

To disable or re-enable barge-in functionality for each intent

1. In the Google Cloud Platform console, go to the Dialogflow ES Console.
2. Choose an agent.
3. Choose Intents in the left sidebar menu.
4. Choose an intent.
5. Scroll down to the Responses section.
6. Click Add Responses and then click Custom Payload.
7. To disable barge-in functionality, add the following code to the custom payload response:

   {
   
   "barge-in": false
   
   }

8. To re-enable barge-in functionality, add the following code to the custom payload response:

   {
   
   "barge-in": true
   
   }

9. Click Save.