Enable agent voicemail transcriptions

Set Genesys Cloud to enable transcription of ACD voicemails for agents.

1. Click Admin.
2. Under Account Settings, click Organization Settings.
3. Click Menu > Account > Organization.
4. Click the Settings tab.
5. Under Security & Compliance, turn the Agent Voicemail Transcriptions toggle switch on or off:
   
   • ON — Enables transcription of ACD voicemails for agents in your organization.
   • OFF — Disables transcription of ACD voicemails for agents in your organization.
6. Click Save.

For more information about viewing the transcription of ACD voicemail interactions, see Work with ACD voicemail interactions.