Delete queues

After you delete a queue, you can still access its past interactions and listen to recordings for calls placed in the deleted queue. However, you cannot create new reports or see its data in queue-based views. For more information, see How does deleting queues affect reports, views, and other data?

1. Click Admin.
2. Under Contact Center, click Queues. The Manage Queues page opens.
3. Click Menu.
4. Under Channels > Interactions Assets, click Queues.
5. To search for the queue to delete, in the Search Queues text box begin typing the name of the queue and select the appropriate match from the results.
6. Click More and from the menu that appears, click Delete Queue. 
7. In the Are you sure? dialog box, click Yes.