Contact details page

The Edit Contacts page lets you add, remove, and edit information for external contacts in your Genesys Cloud directory.

To open this page:

Click Directory .
Click External Contacts.
From the Menu, click Contacts > External Contacts and Organizations.
Type all or part of the contact’s name or organization in the Search for Contacts or Organizations box.
Type all or part of the contact’s name or organization in the Search External Contacts and Organizations box.
In the result list, click the row of the contact that you want to view or edit.
Click Edit Contact.

UI element	Action
Contact information fields	Shows information for the external contact in the public Genesys Cloud directory.
Save	Saves any changes to the external contact information.
Cancel	Ignores any changes and returns to the Manage Contacts page.
Delete	Deletes the external contact from the public directory.

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