Disable the knowledge portal functionality

PrerequisitesClick to expand

Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, Genesys Cloud CX 4, or Genesys Cloud CX AI Experience license

The following permissions:

From the Admin menu, you can disable knowledge portal functionality.

Click Admin.
Under Message, click Messenger Configurations.
Click Menu > Digital and Telephony > Message > Messenger Configurations. The Messenger Configurations tab appears by default.
In the Messenger Configurations tab, click New Setup.
From the configuration list, select the knowledge portal.
To disable the knowledge portal, under Knowledge portal, enable the Enable knowledge portal functionality button, which sets it to disabled status.

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