Determine a BYOC Premises Edge’s current software version
There are several ways that you can determine what software version your BYOC Premises Edge is currently running. You can do so from within Genesys Cloud or you can use the LCD menu on a physical Edge.
In Genesys Cloud
To determine what software version your Edge is currently running from within Genesys Cloud, you can examine the list on the Edges page or the information panel on the Edit Edge page.
- Click Admin.
- Under Telephony, click Edges.
- Click Menu > Channels > Telephony > Edges.
- Investigate one of the following:
Using either method, you will see the software version build number that your Edge is currently running. A green circle with an upwards arrow inside indicates that a newer version of Edge software exists.
On the LCD menu
You can determine what software version your Edge is currently running by navigating to the File Version item on either the integrated or external LCD menu,
[NEXT] Was this article helpful?
Get user feedback about articles.