Detect Intent action

AI-generated summary

Genesys Cloud's Detect Intent action enables automated detection and handling of specific intents during bot interactions. The system allows users to create and manage intents through the Natural Language Understanding menu, with Architect automatically creating paths for each detected intent. Key features include customizable action naming, intent variable storage for flow control, and integration with Decision, Switch, and Send Auto Reply actions. The stored intent information can be used as response strings or decision-making criteria within the workflow.

Use this action to detect and handle specific intents during bot interactions. You can create and manage intents using the Intents option under the Natural Language Understanding menu. Architect creates a path automatically for each detected intent. This allows you to configure an action that the flow must execute for the corresponding intent.

Note: In an inbound email flow, this action identifies the intent from the email body instead of the email subject.

Action	Description
Name	Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the flow structure.
Detected Intent	Set the variable that stores the matching intent information. You can use this variable within the flow as a value for the Decision or Switch action, or as a response string within the Send Auto Reply action.

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Detect Intent action