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About the Resource Center

Delete a library

Note:  When you delete a library, all of the responses in it are also deleted.
  1. Click Admin.
  2. Under Contact Center, click Canned Responses.
  3. Click Menu > Digital and Telephony > Interaction Assets > Canned Responses
  4. Click Libraries.
  5. From the Actions column, next to the library you want to delete, click Delete Library .
  6. Click Yes.