Deactivate a secondary status
To prevent agents from using a secondary status, deactivate it. You can reactivate the status later if necessary.
Note: You can have up to 30 active secondary statuses for each primary status. Deactivated statuses are not included in this number.
- Click Admin.
- Under Account Settings, click Organization Settings.
- Click Menu > Account > Organization.
- Click Status Management.
- Select the primary status.
- Click the delete button.
- Click Save.
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