Customize the workforce management view
AI-generated summary
Genesys Cloud allows users to customize the workforce management view by showing or hiding columns on selected pages. Users can open the Show/Hide Columns dialog box to add, remove, or rearrange columns. Specific capabilities include: adding columns by moving them from Available Columns to Visible Columns; removing columns by moving them from Visible Columns to Available Columns; rearranging the order of Visible Columns by dragging them up or down; and resetting to default column settings. Key details are that this allows configuring views to show desired data and that it applies to selected workforce management pages for flexibility. The customization enables optimizing views for specific use cases and user needs.
On selected pages, you can choose which columns to add or remove.
The dialog box contains two columns: Visible Columns and Available Columns.
- The Visible Columns area shows a list of currently displayed columns. To remove a column from the list, click the – button next to the column name.
- The Available Columns area shows a list of hidden columns. Click + next to a column label in this list to move the label to the Visible Columns field.
- Open the page for which you want to modify a view.
- Click More .
- From the menu that appears, click Show / Hide Columns. The Show / Hide Columns dialog box opens.
- In the Available Columns area, click Add next to the column you want to add. The column label moves to the Visible Columns list.
- Repeat step 4 for each column you want to add and click OK.
- Open the page for which you want to modify a view.
- Click More .
- From the menu that appears, click Show / Hide Columns. The Show / Hide Columns dialog box opens.
- In the Visible Columns area, click Remove next to the column you want to remove. The column label moves to the Available Columns list.
- Repeat step 4 for each column you want to remove and click OK.
- Open the page for which you want to modify a view.
- Click More .
- From the menu that appears, click Show / Hide Columns. The Show / Hide Columns dialog box opens.
- In the Visible Columns area, click the column label and drag up or down to the appropriate location.
- Repeat the previous step for each column you want to move and click OK.
- Open the page for which you want to modify a view.
- Click More .
- From the menu that appears, click Reset Defaults. The page changes to the default column display settings.
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