Create a script template

You can save the design of an entire script as a template. Later, when you create a new script, you can base it on that template. The difference between a script template and a component template is that you can apply script templates only when you create a new script. You can apply component templates at any time to insert a set of components on the current page.

1. Click Admin.

2. Under Contact Center, click Scripts.

3. Click Menu > Digital and Telephony > Interaction Assets > Scripts.

4. To create the template form, click the name of the script.

5. Click  Script > Create Template From Script.

6. Type a descriptive name in the Template Name box.

7. Optionally enter a short description of the template in the Template Description box.

8. Click Create. The new script template appears on your Templates page so that your new scripts can reuse the design.