Create a canned response library
Series: Set up a library of responses
Next suggested step: Create responses
Note: You can create up to 200 libraries.
- Click Admin.
- Under Contact Center, click Canned Responses.
- Click Menu > Digital and Telephony > Interaction Assets > Canned Responses.
- Click Libraries.
- Click Add Library.
- In the Library Name box, type a descriptive name. Note: Each library name can contain up to 256 characters.
- Click Add Library.
[NEXT] Was this article helpful?
Get user feedback about articles.