Add a workitem

AI-generated summary

Genesys Cloud enables workitem creation through public APIs, supporting both individual and bulk operations of up to 50 workitems simultaneously. Workitems contain configurable attributes and require appropriate division permissions to perform associated actions. Users must have the necessary permissions within a workitem's containing workbin division to execute workitem operations. Currently, workitem creation is available exclusively through the public API; the Genesys Cloud user interface does not provide a workitem creation option. The platform associates workitems with divisions and permissions for access control and management purposes.

You can create workitems individually or create up to 50 workitems in bulk using Genesys Cloud public APIs. To perform actions with a workitem, permissions are required in its containing workbins division. For more information, see Workitems section of the Overview page in the Developer Center" rel="noopener">workitem attributes.

Note: Currently, the option to create workitems via the Genesys Cloud user interface is not available.

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