Create a Genesys Agent Assist role

To create an Agent Assist role, follow these steps.

1. Click Admin.
2. Under People & Permissions, click Roles/Permissions.
3. From the Menu, click User Management > Roles and Permissions.
4. Click Add Role.
5. Enter Genesys Agent Assist as name.
6. Optional: Enter a description.
7. Click the Permissions tab.
8. Under Permissions, click a category to expand it.
9. Assign the respective permissions.
   
   Permissions for Genesys Agent AssistClick to expand

   Area	Entity	Permission	Explanation	Included in all Genesys Cloud licenses	Digital SKUs	Digital & Voice SKUs
   Agent UI	Default Panels	Edit	Grants the ability to edit panels in the user interface.	x	x	x
   Agent UI	Default Panels	View	Grants the ability to view panels in the user interface.	x	x	x
   Analytics	Conversation Detail	View	Allows to determine the conversation’s dialect so Genesys Agent Assist may select the proper knowledge base.	x	x	x
   Analytics	Knowledge Aggregate	View	Allows an admin to see Knowledge analytics on performance dashboard.	x	x	x
   Analytics	Conversation Aggregate	View	Allows an admin to see Conversation analytics on performance dashboard.	x	x	x
   Analytics	agentCopilotAggregate	View	Allows admins to see suggestions analytics on performance dashboard.	x	x	x
   Assistants	Assistant	Add, View, Edit, Delete	Add: Allows the creation of an Assistant. View: Allows the agent to view the Assistant configuration (currently this gives VIEW only access to admin console). Edit: Allows the agent to edit an Assistant. Delete: Allows the agent to delete an Assistant.	x	x	x
   Assistants	Queue	Add, View, Edit, Delete	Add: Allows the admin to add a queue to the Assistant. View: Allows the agent to view queues assigned to the Assistant. Edit: Allows the admin to edit a queue already configured in the Assistant. Delete: Allows the admin to delete a queue assigned to an Assistant.	x	x	x
   Assistants	QueueUserAssignments	Add, Delete, View	Add: Allows the admin to assign an Assistant to Queue members Delete: Allows the admin to remove an Assistant assignment to Queue members. View: Allows the agent to view which Queue members are assigned to an Assistant.	x	x	x
   Knowledge	Document	View	Grants the ability to view the document.	x	x	x
   Knowledge	Document view	Add	Grants the ability to see how many times a document has been viewed.	x	x	x
   Knowledge	Document content copy	Add	Signals that the document content has been copied.	x	x	x
   Knowledge	Knowledgebase	Search	Grants manual search ability to agents.	x	x	x
   Knowledge	Feedback	All permissions	Grants the ability to create, edit and view feedback on knowledge suggestions.	x	x	x
   Knowledge	Search	Edit	Grants the ability to mark a knowledge search as ‘answered’.	x	x	x
   Knowledge	Documents presented	Add	Signals that a knowledge document was offered in agent assist.	x	x	x
   Conversation	Suggestion	View	Grants the agent the ability to see automatic suggestions from the knowledge base.		x	x
   Conversation	Suggestion Feedback	Add	Grants the agent the ability to provide feedback on knowledge articles with the thumbs up/ thumbs down icons.		x	x
   Conversation	Summary	View	Grants the agent to ability to view the summary that Genesys Agent Assist provides at the end of the interaction.		x	x
   Conversation	Summary Feedback	Add	Grants the agent the ability to provide feedback on summaries.		x	x
   Conversation	Utterance	View	Enables real-time transcription.			x
   Responses	Responses	All	Grants the agent access to canned responses.	x	x	x

10. Click Save.