Allow Create Callback actions to use scripts
Enabling a script’s Callback property allows Create Callback actions in Architect call flows to select the script. This setting is unavailable by default.
To enable Architect to add callback actions to a script, follow these steps:
Click Admin.
Under Contact Center, click Scripts.
- Click Menu > Channels > Interactions Assets > Scripts.
To open a script in the editor, click the script’s name.
On the Script menu, click Script Properties.
Click Callback.
Set the switch to its Enabled position.
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