Add or remove work team members

AI-generated summary

Genesys Cloud enables adding or removing members from work teams. You can add users who belong to divisions you have access to, up to 100 users per team. To add members, go to Admin > Directory > Work Teams, select a team, and add names. To remove, select members and click Remove. Restrictions apply, like members can only belong to one team and must be from the same division. Supervisors don't need to belong to teams they manage. You can also edit team details like name, description, and managers.

Series: Set up work teams

Previous suggested step: Create a work team

Next suggested step: Edit work team details

PrerequisitesClick to expand

Certain restrictions apply to work team membership:

There is a limit of 100 users per work team.
Work team members can belong only to one work team. To move a member from one work team to another, you must first remove the member from their current work team.
You can add only users who belong to the divisions to which you have access.
Team members must belong to the same division.
Supervisors do not need to belong to the work teams they manage.

Add team membersClick to expand

Remove team membersClick to expand

Click Admin.
Under Directory, click Work Teams.
Click Menu > User Management > Work Teams.
Click the name of the work team.
Do one of the following:
- To remove one work team member, click Delete after the member’s name.
- To remove multiple work team members, select the check boxes before their names. Click Remove .
- To remove all work team members, select the check box at the top of the list. Click Remove .
Click Yes in the Remove Members dialog.

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Add or remove work team members View summary

Series: Set up work teams

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Add or remove work team members