Add an Image variable

PrerequisitesClick to expand

You can add an image to an Update Data action in any of three ways:

Notes:

For Canned Responses, Genesys Cloud supports .jpeg, .jpg, .gif, and .png images for email interactions and for MMS messages.
The maximum size for an image is 25 MB.
The maximum number of assets that can be uploaded to the asset library of an organization is 20,000.

You can add an image with the internet address for the image:

From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
In the Update Data workspace, add a meaningful name to describe the item.
Click next to Update Statements and select Image.
In the Variable Name field, type the label to identify the variable on tasks.
To add the image URL from the Image Builder, follow these steps:
1. In the Value To Assign field, click the Expression button and select Image Builder .
2. Click Image URL .
3. Enter the fully formed URL string to use for the image.
4. Click Save.
To manually add an expression, follow these steps:
1. In the Value To Assign field, click the Expression button and select Expression .
2. Add the expression inline or click to open the large expression editor and build your expression.
(Optional) To add another Image variable, click next to Update Statements.

You can add an image that resides on your computer or network:

From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
In the Update Data workspace, add a meaningful name to describe the item.
Click next to Update Statements and select Image.
In the Variable Name field, type the label to identify the variable on tasks.
In the Value To Assign field, click Select an image.
Click Upload.
Find the image you want to use, and click Open. Genesys Cloud opens the Upload New Asset window and shows a preview of the image.
Optionally, change the name of the image file.
Under the image, click Upload. Architect adds the image to your Response Assets library.
Click Use Image.
(Optional) To add another Image variable, click next to Update Statements.

You can add an image from your Genesys Cloud Response Assets:

From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
In the Update Data workspace, add a meaningful name to describe the item.
Click next to Update Statements and select Image.
In the Variable Name field, type the label to identify the variable on tasks.
In the Value To Assign field, click Select an image.
Search for or select the image that you want to use.
Click Use Image.
(Optional) To add another Image variable, click next to Update Statements.

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