About WebRTC Media Helper

Learn how the WebRTC Media Helper will allow you to use Genesys Cloud in a VDI environment.

• WebRTC Media Helper overview
• Require WebRTC Media Helper
• Run Genesys Cloud in a Virtual Desktop Infrastructure (VDI) configuration
• Use the Genesys Cloud desktop app to run WebRTC Media Helper
• Disable your browser’s sleep mode setting for WebRTC Media Helper
• WebRTC Media Helper FAQs

Learn how the WebRTC Media Helper will allow you to use Genesys Cloud in a VDI environment with Citrix’s Browser Content Redirection.

• Configure WebRTC Media Helper to use Citrix’s Browser Content Redirection

Learn how the WebRTC Media Helper will allow you to use Genesys Cloud in a VDI environment with Microsoft’s Multimedia Redirection .

• Configure Microsoft’s Multimedia Redirection to use the Genesys Cloud WebRTC phone

Learn how to launch and use the WebRTC Media Helper in a VDI environment to make and receive calls

• Use WebRTC Media Helper in a VDI environment