The image below illustrates a list of time-off requests in the My Time Off view:
Area definitions
Area
Definition
My Time-off
Displays all past and future time-off requests that are in pending, approved, and denied status. Click the arrow to view the details.
Time-off History
Displays details of all past approved, denied, and canceled time-off requests.
Time-off balances
Lists the time-off categories along with the corresponding time-off balances.
Request status
Request Status
Definition
Approved
Either an administrator or the system approved the request. When an administrator approves, the update is done manually and when system approves, the update is done automatically based on auto-approval rules.
Canceled
Request is canceled.
Denied
Administrator denied the request manually.
Pending
Request is awaiting manual intervention from an administrator.
Pending - Invalid duration
System could not approve the request automatically because the daily duration that the agent requested does not comply with the agent's scheduled hours. If the agent is not scheduled currently, the system checks the duration against the work plan to which the agent is associated. For work plan rotation, the system also chooses the correct work plan according to time-off request dates and assigned rotation.
Note: If an agent is not currently scheduled to work, and is not associated with a work plan, then the time-off request is not automatically approved. The request remains in Pending status and requires an administrator's manual intervention.
Pending - Insufficient balance
Request is not auto-approved due to insufficient balance in the selected time-off type.
Pending - Outside shift
System could not approve the request automatically because it is not compatible with any work plan shift.
Pending - Waitlisted
System could not approve the request automatically because it is waiting on limit availability. If availability appears before the waitlist window closes, the system auto-approves the request.
Pending - Restricted activity code
System prevents auto-approval of requests when a particular activity codes are present in the published schedule. These activity codes are marked as restricted activity codes.
Pending - Removed from waitlist
Request is no longer associated to a waitlist. For example, when an agent moves to another management unit and there is no matching time-off plan set up for auto-approval in another management unit.
Pending - Waitlist window closed
Request expired because the waitlist window closed.
