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About the Resource Center

Time-off requests pane

The image below illustrates a list of time-off requests in the My Time Off view:

Area definitions

AreaDefinition 
My Time-off Displays all past and future time-off requests that are in pending, approved, and denied status. Click the arrow to view the details.
Time-off History Displays details of all past approved, denied, and canceled time-off requests.
Time-off balances Lists the time-off categories along with the corresponding time-off balances.
Request status 
Request StatusDefinition

 Approved

Either an administrator or the system approved the request. When an administrator approves, the update is done manually and when system approves, the update is done automatically based on auto-approval rules.

 Canceled

Request is canceled.

 Denied

Administrator denied the request manually.

 Pending

Request is awaiting manual intervention from an administrator.

Pending - Invalid duration

System could not approve the request automatically because the daily duration that the agent requested does not comply with the agent's scheduled hours. If the agent is not scheduled currently, the system checks the duration against the work plan to which the agent is associated. For work plan rotation, the system also chooses the correct work plan according to time-off request dates and assigned rotation.

Note: If an agent is not currently scheduled to work, and is not associated with a work plan, then the time-off request is not automatically approved. The request remains in Pending status and requires an administrator's manual intervention.

Pending - Insufficient balance

Request is not auto-approved due to insufficient balance in the selected time-off type.

Pending - Outside shift

System could not approve the request automatically because it is not compatible with any work plan shift. 

Pending - Waitlisted

System could not approve the request automatically because it is waiting on limit availability. If availability appears before the waitlist window closes, the system auto-approves the request. 

 Pending - Restricted activity code

System prevents auto-approval of requests when a particular activity codes are present in the published schedule. These activity codes are marked as restricted activity codes.

Pending - Removed from waitlist

Request is no longer associated to a waitlist. For example, when an agent moves to another management unit and there is no matching time-off plan set up for auto-approval in another management unit.

Pending - Waitlist window closed

Request expired because the waitlist window closed. 

 Pending - Blocked Date

Request overlaps an override date that is configured to be blocked.

Pending - Review Date

Request overlaps an override date that is configured to be manually reviewed.

Pending - Manual Approval

Request remain to stay in this status when the matching time-off plan has the Auto-Approval field set to Manual Approval.