About billing

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Review your billing and usage information for the current billing cycle and for previous cycles.

• Your Genesys Cloud invoice—the basics
• BYOC Cloud billing on your invoice
• User overages on your invoice
• Resource usage on your invoice
• AI token billing
• Billing after your subscription ends
• View your billing and usage summary
• Download your bill
• View a sample bill
• Your Genesys Cloud invoice explained
• Download your usage reports 

Genesys offers all customers a Genesys Cloud fair use policy for the following product features: BYOC Cloud, Data storage, Basic routing / IVR, API on demand, BYO SMS, Voice transcription (Extended and Native), Voice transcription (Legacy – Native only), Voice transcription (Legacy – Extended), Workitems, Journey Management Events, and AI Experience.

• Genesys Cloud fair use policy

Genesys Cloud offers a named billing model for the Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4 tiers. 

• Named licensing model billing overview

Genesys Cloud offers a concurrent billing model for the Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4 tiers. 

• Concurrent licensing model billing overview

Genesys Cloud offers an hourly billing model for the Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4 tiers. 

• Hourly licensing model billing overview

Review frequently asked questions and answers about Genesys Cloud billing.

• Billing FAQs
• Billing – Evaluations
• Billing – Ordering
• Billing – Payment and refunds
• Billing – Pricing and billing

Review example scenarios for Genesys Cloud billing.

• Billing scenarios for Genesys Agent Assist SKUs