Genesys Cloud's privacy policy documents the company's data handling practices, including collection, usage, maintenance, protection, and disclosure of customer data. The policy has undergone several revisions since its original release in July 2019, with notable changes including the removal of Privacy Shield references in December 2020, addition of individual data deletion request procedures in November 2021, and content updates in February 2025. The policy is now available as a PDF download and serves as the primary framework for data privacy governance within the Genesys Cloud platform.