Genesys Cloud Voice number status indicators
When you purchase or port numbers for Genesys Cloud Voice, those numbers appear on Genesys Cloud Voice / Number Management page. Each number has a status indicator that lets you know status of the purchase or port operation.
Note: If the status of your number indicates an error or failure, contact Genesys Cloud Voice support.
| Status | Description |
|---|---|
| Activating | Number purchase is being activated. |
| Activation Error | Activation of number has failed. |
| Cancelled | Number purchase/port order has been canceled. |
| Connecting | Number purchase is complete and number is being connected. |
| Deactivating | Deactivation of number is being processed. |
| Deactivation Error | Error occurred while trying to deactivate number. |
| Disconnect Failed | Number could not be disconnected. |
| Disconnect Pending | Number disconnection is being processed. |
| Disconnected | Number port order has been canceled. |
| Error | Purchase process is not functioning correctly. |
| Failed | Number purchase process has failed. |
| FOC (Firm Order Commit) | Number port order has been confirmed by the losing carrier. Note: Not all number ports will use this state. Number ports can also be confirmed manually by the Genesys Cloud Voice support team and remain in Port Pending state. |
| In Service | Number purchase is complete and number has been registered with Genesys Cloud Voice. |
| Pending | Purchase or port is in process |
| Port Pending | Number port order has been submitted. Note: Some number ports will remain in this state after being confirmed. These will be confirmed via communication from the Genesys Cloud Voice Support team. |
| Rejected | Number order was rejected. This is usually due to failure to meet activation requirements for the number’s country. If you need further assistance, contact Genesys Cloud Voice support. |
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