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About the Resource Center

Configure the Genesys Cloud WebRTC phone

The process to configure a Genesys Cloud WebRTC phone is a two-step operation. First, create and configure the base settings. Second, create and configure the phone. 

If the base settings for the Genesys Cloud WebRTC phone are already configured, you only need to create and configure the phone.

Notes:
  • When you configure a Genesys Cloud WebRTC phone to use under Genesys Cloud Voice, keep in mind that the Genesys Cloud Voice configuration enables the external trunk by default. So, you only need to create the base settings and phone settings for your Genesys Cloud WebRTC phones.
  • You can only create one WebRTC phone per user.

Create the base settings

The base settings configuration contains a group of settings that define how the Genesys Cloud WebRTC phone operates in Genesys Cloud. After you create a base settings configuration, save it with the default settings or customize the settings.

To create the base settings:

  1. Click Admin.
  2. Under Telephony, click  Phone Management.
  3. Click Menu > Digital and Telephony > Telephony > Phone Management.
  4. Click the Base Settings tab.
  5. Click Add.
  6. Type a name in the Base Settings Name box.
  7. From the Phone Make and Model list, select Genesys Cloud WebRTC Phone.
  8. Choose one of the following steps:
    • To use the default base settings, click Save Base Settings and proceed to the Create the phone section of this article.
    • To customize the base settings, proceed to the Customize the base settings section of this article.

Customize the base settings

The Phone Configuration section of the Base Phone tab contains four expandable sections: General, Media, Network, and Custom. These sections allow you to change the base settings for the Genesys Cloud WebRTC phone. 

To customize the base settings:

  1. Select the appropriate settings from each expandable section.

  1. Click Save Base Settings.
  2. Proceed to the Create the phone section of this article.

Create the phone

Once you create, configure, and save the base settings for the Genesys Cloud WebRTC phone, create the phone and assign it to a user.

To create the phone, follow these steps:

  1. Select the Phones tab.
  2. Click Add Phone. The Phone tab appears.
  3. In the Phone Name box, type a name.
  4. From the Base Settings list, select the base setting configuration that you created for your Genesys Cloud WebRTC phone.
  5. From the Site list, select your site.
Note: If you use BYOC Cloud or Genesys Cloud Voice, do not use the PureCloud Voice – AWS site. Make sure that you select one of the sites that you created.
  1. From the Person list, select the name of the person to whom you want to assign this Genesys Cloud WebRTC phone.
  2. Choose one of the following steps:
    • To use the default phone settings, click Save Phone.
    • To customize the phone settings, proceed to the Customize the phone section of this article.

Customize the phone

In the Phone Configuration section of the Phone tab, four expandable sections appear: General, Media, Network, and Custom. Each expandable section contains controls that customize the settings for the Genesys Cloud WebRTC phone. These settings are inherited from the base settings. However, you can customize a particular phone by altering any setting that it inherits from the base settings configuration without affecting the original base settings configuration. For more information, see Inherited settings.

To customize the phone:

  1. Select the appropriate settings from each expandable section.
  1. Click Save Phone.