Start and display the PureCloud Softphone

1. Download and install the PureCloud Softphone if you have not done so already.
2. The PureCloud Softphone launches each time that you log in to Genesys Cloud. At startup, the PureCloud Softphone automatically downloads it configuration and updates to the latest version. The PureCloud Softphone icon  in the taskbar notification area indicates it is connected.
   

   Note: If a red X  appears on the PureCloud Softphone icon, the phone is not connected. Contact the telephony administrator. It may necessary to run the PureCloud Softphone Provisioning Wizard.
   

3. Once you have made any necessary PureCloud Softphone settings changes and set up your headset, the PureCloud Softphone is ready for making calls.

1. Right-click the PureCloud Softphone icon in the taskbar notification area. 
2. View the options available in the PureCloud Softphone menu. 

You can exit the PureCloud Softphone from the PureCloud Softphone menu.

However, it is not necessary to exit the PureCloud Softphone when you log off Genesys Cloud or at any other time. Even if you are not using the PureCloud Softphone to make calls, it can simply run in the background.