Manually configure the provisioning information for the Polycom SoundPoint IP phone

1. Press the Menu button.
2. Press 3 for Settings.
3. Press 2 for Advanced.
4. Enter the Admin password.
   (default = 456, or default = 1234 if previously provisioned in Genesys Cloud)
5. Press 1 for Admin Settings.Press 1 for Network Config.
6. Press✔︎ (checkmark button) to enter the Provisioning Server menu.
7. Press ✔︎ (checkmark button) to enter the DHCP menu.
8. Press ✔︎ (checkmark button) to enter the Boot Server menu.
9. Select Static using the left and right arrow keys.
10. Press OK  soft key.
11. Press the Menu button to exit.
12. Press Yes soft key to Save Config  (if prompted).
    Note: Setting the DHCP boot server to static overrides the use of DHCP Option 160 to find the boot server.

1. Press the Menu button.
2. Press 3 for Settings.
3. Press 2 for Advanced.
4. Enter the Admin password and press the Enter soft key.
   (default = 456, or default = 1234 if previously provisioned in Genesys Cloud)
   Note: You can change the default password in the phone management console. Go to Admin > Telephony > Phone Management > Base Settings > (choose phone model) > Phone Configuration > General > Administrative Password.
5. Press 1 for Admin Settings.
6. Press 1 for Network Config.
7. Press the ✔︎ (checkmark button) to enter the Provisioning Server menu.
8. Press the down arrow to highlight the Server Type setting
9. Press the ✔︎ (checkmark button) to edit the Server Type.
10. Select HTTPS using the left and right arrow keys.
11. Press the OK soft key.
12. Press the Menu button to exit.
13. Press Yes soft key to Save Config (if prompted).

The provisioning URL for a local Edge is either:

For Genesys Cloud Voice use the appropriate phone provisioning endpoint address for your region: 

To set the Provisioning Server Address

1. Press the Menu button.
2. Press 3 for Settings.
3. Press 2 for Advanced.
4. Enter the Admin password and press the Enter soft key.
   (default = 456, or default = 1234 if previously provisioned in Genesys Cloud)
5. Press 1 for Admin Settings.
6. Press 1 for Network Config.
7. Press the ✔︎ (checkmark button) to enter Provisioning Server menu.
8. Press the down arrow twice to highlight the ServerAddr setting.
9. Press the ✔︎ (checkmark button) to edit the server address.
10. Change text entry mode to URL by pressing the hash mark key (#).
11. Enter your provisioning URL. Use repeated presses of number keys 0 – 9 to enter numerals and letters. Press the asterisk (*) key repeatedly to select punctuation such as periods (dots) and hyphens.
12. Press the OK soft key.
13. Press the Menu button to exit.
14. Press Yes soft key to Save Config (if prompted).

15. View the phone in Genesys Cloud to verify that the phone is operational:
    • Log in with the telephony admin role and navigate to Telephony > Phone Management.
    • Find the phone in the Phone Name column and verify that a green status symbol displays.

If you feel the phone’s settings have been misconfigured you can put the phone back to a factory default state. Doing so clears all settings allowing you to re-configure the DHCP and provision server settings in the phone.

1. Press the Menu button.
2. Press 3 for Settings.
3. Press 2 for Advanced.
4. Enter the Admin password and press the Enter soft key.
   (default = 456, or default = 1234 if previously provisioned in Genesys Cloud)
5. Press 1 for Admin Settings.
6. Press 5 for Reset to Defaults.
7. Press 3 for Reset Dev(ice) Settings.
8. Press the Yes soft key.

If you do not know the Administrator password, try the default password “456” or the common Genesys Cloud default password “1234.” If these default passwords don’t work, reset the phone to the default factory settings. See Junction Networks knowledge base.