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Professional Services agreement

AI-generated summary

Genesys Cloud provides optional professional services subject to additional terms in Schedules A-D. Schedule A covers CAS services. Schedule B covers Expert Application services. Schedule C covers Application Cloud Hosting services. Schedule D covers Technical Account Manager services. The agreements were updated in 2025 to include headers. Schedule A was updated in 2024 with the most recent version. Schedule D was updated in 2024 and 2023 to clarify terms and ordering. Schedule D was added in 2023 and clarifies that discounts for Professional Services do not apply to TAM services.

Professional Services agreement

Schedules

Genesys’ provision of certain, optional professional services are subject to additional terms, as set forth in the Schedules listed below:

Schedule A: CASClick to expand

Schedule B: Expert ApplicationClick to expand

Schedule C: Application Cloud Hosting Services Click to expand

Schedule D: Technical Account Manager ServicesClick to expand

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2025-11-07	Updated Schedule D: Technical Account Manager Services.
2025-04-16	Uploaded all agreements with updated headers.
2024-03-19	Uploaded the most recent Schedule A: CAS document.
2024-02-14	Update to Schedule D: Professional Services Agreement
2024-01-10	Update to Schedule D: Technical Account Manager Services.
2023-12-20	Update to Schedule D preamble and Section 8 to clarify terms and ordering terms.
2023-08-16	Update to Schedule D, Section 3b: Discounts negotiated for Professional Services do not apply to TAM services.
2023-08-02	Addition of Schedule D: Technical Account Manager Services.

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